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How to decide if you’re ready for a customer journey orchestration solution

Martech

Understanding your current business processes, knowing how to measure success, and being able to identify where you are looking for improvements, are all critical pieces of the customer journey orchestration (CJO) tool decision-making process. A better relationship with your customer. The benefits of using CJO tools.

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What is customer journey analytics and how are these tools helping marketers?

Martech

Customer journey analytics software lets marketers connect real-time data points from across channels, touchpoints and systems, allowing users to gain insights into the customer journey over time. This allows marketers to explore the customer journey using data. Cross-channel data.

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This week’s roundup of AI-powered martech releases

Martech

Before we dive into the roundup, here’s a quick look at some recent research on marketers’ use of AI: More than half (51.3%) of global marketing leaders say cost is a significant barrier when adopting AI, according to a new study by Algomarketing, a workforce solutions and marketing operations consultancy.

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3 steps to building an effective martech stack

Martech

Number one, an ineffective martech stack is incomplete,” said Darrell Alfonso, global marketing operations for Amazon Web Services at The MarTech Conference. 1: Start with the customer journey. Start with who matters most — the customer. Start with the customer journey,” Alfonso said.

Transform 100
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How one tech company is doing marketing without cookies

Martech

Despite several years of warnings, half of marketing professionals don’t think their organizations are ready for deprecation, according to a study by Basis Technologies. Elaine Szu, the company’s Vice President of Global Marketing, says that even with more than a year of planning, there were still things that surprised them.

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3 lessons for creating a more unified customer experience

Martech

Our CX Trends Report found that 49% of global marketers have created more content for customer engagement in 2021 compared to previous years to fulfill new customer behaviors. Empower marketer and developer collaboration with low-code tools. So how can we bridge the customer trust gap?

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Integrate to sponsor walk-on college athletes: Thursday’s Daily Brief

Martech

Marketers will find this inventory more brand safe than running the same ads on social platforms alongside controversial user-generated content. Chasing customer-centricity with customer journey analytics solutions. Darrell Alfonso , Global Marketing Operations Manager, AWS. Read more here.

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