As he prepares to spend $500 million on AI over the next four years, Qualtrics
Qualtrics does that by tracking how customers and employees react, consciously or unconsciously, at every touchpoint with the 18,450+ organizations that use his cloud-based software. Every product review, chat session, social media post or other interaction is captured as a unique ‘Experience iD’ — with 13 billion-plus of those IDs now recorded in its database. Through machine learning and AI, Qualtrics helps its users understand pain points, fix problems and design better experiences for their employees and customers.
Serafin came in to discuss what’s next for the company. A veteran of Microsoft
Serafin discusses how the shift in ownership and technology has impacted growth plans, and talks about the impact of privacy legislation, competition. Going forward, he predicts, “the world should become more convenient, more personal, more specific to what you want.” And ultimately, he adds, that means “more human.” Click on the interview above to find out more.