5 Ways SaaS Providers Can Prevent Customer Churn
Adobe Experience Cloud Blog
JULY 31, 2019
As the axiom goes: “Make new friends, but keep the old. One is silver, the other gold.”. We all know new customers are important but retention is paramount to profitability. In fact, it costs more to acquire new customers than it does to upsell satisfied customers. So, why do customers leave? Research shows that only one in 26 unhappy customers complain.
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