Moneyball for Marketers
Adobe Experience Cloud Blog
APRIL 21, 2014
Before Moneyball, baseball scouts relied on popular but flawed Key Performance Indicators (KPIs) like RBIs (Runs Batted In) and a player’s appearance (aka “the gut”). Based on the responsiveness of your leads and customers, refine the product based on customer feedback, measured product engagement, and net promoter scores.
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