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Embracing the Age of the Customer: How to Become Customer Obsessed

Adobe Experience Cloud Blog

Instead, they build relationships with companies and products in a non-linear, difficult to predict way – they conduct independent research, they talk to a friend, they do more research, they see an advertisement online, they research on Facebook, they change their minds entirely, and then – seemingly at random – they buy.

Customer 134
article thumbnail

Embracing the Age of the Customer: How to Become Customer Obsessed

Adobe Experience Cloud Blog

Instead, they build relationships with companies and products in a non-linear, difficult to predict way – they conduct independent research, they talk to a friend, they do more research, they see an advertisement online, they research on Facebook, they change their minds entirely, and then – seemingly at random – they buy.

Customer 121