Brand Management Customer loyalty Customer Marketing Social Media Marketing 
Marketing Insider Group
SEPTEMBER 15, 2010
Start with Gaurav Mishra’s The 4Cs Social Media Framework , then Sean Nelson’s The 4 C’s of Social Media and finally Tom Pick’s The Four C’s of Social Media Marketing. They are: Customers: something that is missing from many social media plans is the focus on customers.
Martech
FEBRUARY 22, 2022
CSAT surveys measure customers’ satisfaction with the product or service they receive from you. NPS is a customer loyalty score derived from asking customers, “On a scale from 0 to 10, how likely are you to recommend this product/company to a friend or colleague?” Talk to customer-facing staff.
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