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What is customer experience and why does it matter?

Martech

One of the best ways to do so is by prioritizing customer experience (CX). Customer experience focuses on the relationship between a business and its customers. It includes every form of interaction or communication with the customer, whether direct or indirect, even if it doesn’t result in a purchase.

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MarTechBot update: Personas, image generation and new prompts

Martech

In fact, over at Search Engine Land , more than 1,000 people have registered to gain access to SearchBot, a search marketing version of MarTechBot. Custom marketing technology-related personas The No. 1 challenge for marketers who are new to generative AI is crafting great prompts. Keep reading for the full scoop.

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Why we care about marketing management

Martech

Good marketing management helps your brand initiatives and marketing campaigns stay on course. With so many areas to consider with your marketing efforts, here’s a quick breakdown of some important types. Product management : This aims to develop or bring a new product to the market.

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The 4 Cs of Social Media

Marketing Insider Group

The reason I believe marketers are so confused about social media is because of this paradox. This misses the point, of course, since social media is about customer relationships and not really about the technology at all. They are: Customers: something that is missing from many social media plans is the focus on customers.