article thumbnail

Online Shopping Behavior Trends

Neil Patel

Source: Twitter New consumer behavior trends in online shopping are going to cause you to step up your marketing strategy. Not only to support your sales but to embrace current events, emerging technologies, and most importantly, learn how to create a positive and convenient customer experience. How many people shop online?

article thumbnail

10 Customer Experiences You Need To Deliver Today

Marketing Insider Group

68% of businesses plan to increase their spending on customer experience. 44% of consumers consider customer loyalty to be a relic of the past (Source: Avaya and BT Research). Referred customers deliver 16% higher lifetime value (Source: Wharton School of Business). Personalize the customer experience. 82% of U.S.