Let consumers tell you how they want to be contacted
Martech
JANUARY 31, 2022
In the past, B2B and B2C both had very detailed and granular preference centers, with the hopes of limiting the number of unsubscribes, but that over-complicated the operation.” said Lauren Harrison, senior marketing consultant at CloudKettle, a consulting firm. Marketing, sales, customer service, operations, billing, etc.
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