Customer Journey Millennials New Technology Personalized Marketing 
Use Insider
APRIL 12, 2023
Complex omnichannel customer journeys ‘Customer journey’ refers to the path that takes a shopper from: Not knowing a product > Purchasing > Becoming a loyal customer It lays out all touchpoints that your customer may have with your brand before, during, and after the experience of that product.
Marketing Insider Group
OCTOBER 25, 2021
From personalized messaging that helps them solve problems to make a buying decision to a customer-focused culture throughout their customer journey, an experience that delivers quality across all channels is more likely to earn their business. Gen Z Will Continue to Influence Marketing More Than Millennials.
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