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What is CRM and how does it support marketing?

Martech

Customer relationship management (CRM) is the technology brands use to nurture relationships with their customers. And because 91% of businesses with more than 11 employees use a CRM, marketers would be wise to learn about all they have to offer. We’ll cover: The benefits of CRM. Types of CRM systems available.

CRM 96
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Matrixed Tech Stacks with Both Horizontal and Vertical Aggregation Platforms

Chief Martec

They’re aggregating in that layer across many different departments or domains within the organization, from sales and finance to engineering and human resources. However, we also see aggregation platforms within a specific department or domain. For example, a CRM platform for marketing, sales, and service.

Finance 91
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How to explain marketing operations at different levels: From children to experts

Martech

Gloves off for the marketing professional. I’ m going to tell you about marketing operations. They ensure these platforms are implemented and adopted correctly and that data is integrated across the entire Martech stack. Read next: An in-depth look at marketing ops and marketing ops professionals.

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The ROI of personalization: How investing in the right software today delivers big returns tomorrow

Use Insider

And we get it; marketers are consistently tasked with spending less and delivering more. Investing in a new tool comes with hoops to jump through and, typically, a finance team and various stakeholders to get on board. Analytics can be used to track the impact of personalization on key metrics over time.

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16 marketing automation platforms your organization should consider

Martech

With martech budgets under greater scrutiny in the current environment, marketing leaders are expected to be able to demonstrate ROI for any new technology investment. Below you will find a list of 16 notable marketing automation vendors that we profiled in recent MarTech Intelligence Reports on B2B marketing automation platforms.

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Unprompted: 7 specialized AI tools you need to try

Unbounce

So McKinsey just published their state of AI in 2023 , and their findings, fact not opinion, is that roughly a third of professionals in tech and communications and a quarter in business, including finance and legal, are regularly using Gen AI in their work. And then of course we use Salesforce for our CRM and our sales motion.