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How Marketers Should Think About Customer Marketing in the Engagement Economy

Adobe Experience Cloud Blog

You can usually get to this understanding through technology—for example, you could use the insights from customer success software, your CRM, and your marketing platform. Interested in learning more about the Engagement Economy and how it will affect you and how you market?

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Forget ABM. Contact-Based Marketing is the Future

Customers.ai

Contact-based marketing involves: Personalization : Tailoring marketing messages and offers to address the unique interests and pain points of each contact. Data Analysis : Utilizing detailed data from various customer touchpoints to inform and customize marketing efforts.

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Announcing 50 Rockstar Marketers that Made It to the Fearless 50

Adobe Experience Cloud Blog

Enrico De Leon , Associate Director, Marketing Operations, AMRI Global. Erin Bickford , Director, Global Digital Marketing Strategy, Manulife. Euan Howden , Director, Marketing Platforms and Campaigns, Education New Zealand. Grace Brebner , Product Manager, Marketing Automation & CRM, Tourism Holdings LTD.

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7 Tips for Running Advocacy on a Small Team

Base.ai

Customer marketers have a lot on their plates: Keeping customers educated, informed and engaged through content and programs like newsletters, product roadmap webinars, launches and user groups is just one side of the coin. Think of the standard customer journey map as your base lens.

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The Ultimate List of Types of Marketing [40 and Counting]

Hubspot Marketing

Like many of the people who work in the industry, digital marketing was born in the 1990s. Back then, email was the age of most college graduates , AT&T launched the first banner ad , and the CRM industry was just starting to thrive. Acquisition Marketing. Affiliate Marketing. Customer Marketing.

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How to Do Market Research: A Guide and Template

Hubspot Marketing

Whether you're new to market research, this guide will provide you with a blueprint for conducting a thorough study of your market, target audience, competition, and more. Market researchers investigate several areas of the market, and it can take weeks or even months to paint an accurate picture of the business landscape.

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The 2nd Age of Martech has arrived, and it’s all about convergence in ecosystems

Chief Martec

So SaaS vendors started investing more in “customer success” — which essentially amounted to services to help customers unlock the value of their products. They offered training and education services (for two great examples at scale in martech, consider HubSpot Academy and Salesforce Trailhead ).

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