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What Are Customer Touchpoints and Why You Should Care

SMEI

However, they will also serve you well in maintaining and strengthening your existing customer relationship and building brand loyalty in your core followers. Customers are much savvier these days, and old fashioned direct marketing tactics no longer work on a digital generation that has been raised to be cautious.

Customer 130
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What Are Customer Touchpoints and Why You Should Care

SMEI

However, they will also serve you well in maintaining and strengthening your existing customer relationship and building brand loyalty in your core followers. Customers are much savvier these days, and old fashioned direct marketing tactics no longer work on a digital generation that has been raised to be cautious.

Customer 130
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Stats roundup: the impact of Covid-19 on marketing & advertising

Econsultancy

Of course, as spend accelerates this will have an impact on competition between brands, as well as ad pricing. Out of all subcategories in main media marketing, OOH budgets unsurprisingly were hit the hardest (-61.2%), followed by audio (-50.0%) and published brands (-49.2%). Customer Journey Mapping Best Practice Guide.