Customer loyalty Market Segmentation Millennials Shoppers 
Use Insider
APRIL 12, 2023
Complex omnichannel customer journeys ‘Customer journey’ refers to the path that takes a shopper from: Not knowing a product > Purchasing > Becoming a loyal customer It lays out all touchpoints that your customer may have with your brand before, during, and after the experience of that product.
Marketing Insider Group
OCTOBER 3, 2019
The same is true for competition in any industry or market. After all, there’s no sense in trying to build customer loyalty — or even attempting a sale — if no one is looking. Customer attention is finite and fleeting. The first step is always to turn eyes toward your business. The Attention Economy. Offer future value.
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