How social listening benefits your organization at four levels
Sprout Social
SEPTEMBER 9, 2020
McDonalds, for example, used listening and found that their customers were over plastic straws. With that insight, the brand introduced a paper alternative to the delight of their customers. Market research, especially at scale, can be costly and time-consuming. You asked, we listened. pic.twitter.com/7aWiilabBB. The problem?
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