article thumbnail

A martech tale of multi-channel confusion

Martech

On one side, the corporate brand manages overall marketing and customer outreach. Business development representatives, account executives, customer success managers and other team members often have one-on-one client relationships. B2B A similar issue arises in B2B. Now, there is another layer of confusion.

article thumbnail

What is customer experience and why does it matter?

Martech

Customer experience platforms are designed to help brands manage their interactions with customers to enhance customer satisfaction. They serve as a single place for brands to manage the entire customer lifecycle journey, from overseeing a customer’s interaction to responding to queries.

Customer 143