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Improving customer journey orchestration with metrics and actions: Best of the MarTechBot

Martech

I am the first generative AI chatbot for marketing technology professionals. Prompt What are the top five metrics to track with a customer journey orchestration tool? Tracking conversion rates at different stages of the customer journey can help identify areas of improvement and optimize the customer experience.

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Best CDP for eCommerce: How it works, benefits, and examples

Use Insider

These CDPs have built-in tools for activating your data across channels, creating consistent customer journeys, and analyzing campaign results. They can specify tailored treatments for individuals within a segment, like personalized messages, outbound marketing campaigns, real-time interactions, or product and content recommendations.

Insiders

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Personalized marketing: What it is, benefits & real-life examples

Use Insider

The challenges preventing brands from implementing personalization at scale Despite the benefits, many marketing teams still struggle to implement personalization successfully. Personalization is possible only when you have reliable data about the entire customer journey. This is often due to three key roadblocks: Data silos.

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7 Best Customer Data Platforms (CDPs) in 2023: In-Depth Look

Use Insider

These features help you design a personalized experience for each customer across every touchpoint — from your website or mobile app through messaging channels like SMS and WhatsApp. 1 Insider Insider brings together all your customer data and makes it easy to activate that data across your website, mobile app, and messaging channels.

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CRM and marketing automation: The challenges and benefits of integration

Martech

Customer relationship management (CRM) and marketing automation platforms (MAPs) are two of the foundational elements of modern martech stacks. Marketing automation platforms help operationalize data on prospects and customers. Marketing automation software actually automates workflows.

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Cook Up Email Marketing Automation With These 6 Recipes

Content Marketing Institute

Brands earn $38 for every $1 they invest in email marketing programs, according to Email Marketing ROI: The Factors That Lead to Better Returns, a research report published by Litmus. In other words, brands generate a 3,800% ROI on email marketing. Brands generate 3,800% ROI on #email marketing via @litmusapp #research.

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16 marketing automation platforms your organization should consider

Martech

With martech budgets under greater scrutiny in the current environment, marketing leaders are expected to be able to demonstrate ROI for any new technology investment. Below you will find a list of 16 notable marketing automation vendors that we profiled in recent MarTech Intelligence Reports on B2B marketing automation platforms.