Adobe Experience Cloud Blog

JULY 24, 2018

It’s not uncommon for today’s businesses to pour so much focus into signing contracts and filling funnels that the post-sale customer journey suffers as a result. So how do you bridge the gap from customer to advocate? Enter customer marketing. The more successful the customer, the louder the advocate.

Customer Marketing 107

Customer Marketing Customer Direct Mail User-Generated 107

Adobe Experience Cloud Blog

JANUARY 21, 2016

Customer Marketing: I think that Marketing, as a function, will be forced to work more closely than ever with customer success and service teams. With a tight coordination between teams on the front lines, the ability to listen and respond to customer behavior in real-time, and offer right message becomes reflexive.

Thought Leadership 91

Thought Leadership Direct Mail Customer Journey Marketing 91

Adobe Experience Cloud Blog

JULY 3, 2018

When talking about customer lifecycle marketing, we need to take into consideration the main stages that take a buyer from the first acquaintance with your product or service through purchase, loyalty, and retention. Customer Lifecycle Stages. Customer retention is mission critical for successful growth.

Customer 134

Customer Thought Leadership Marketing Marketers 134

Adobe Experience Cloud Blog

AUGUST 24, 2016

To thrive and succeed in today’s competitive environment, you need to incorporate cross-sell and upsell into your marketing strategy to reap the full benefits of your hard-won customers. In fact, data from Forbes reveals 90% of the customer value for B2B businesses is actually obtained after the initial sale.

Thought Leadership 91

Thought Leadership Marketing Automation Platform CRM eBook 91

Adobe Experience Cloud Blog

MARCH 5, 2021

At Adobe, we know that when exceptional customer experiences shine, they did not happen without a spark. They are the result of talented individuals, teams, and entire companies reimagining customer journeys through digital transformation to realize new business opportunities and drive results. The Maverick.

Transform 115

Transform Customer Journey Thought Leadership B2C 115

Adobe Experience Cloud Blog

MARCH 5, 2021

At Adobe, we know that when exceptional customer experiences shine, they did not happen without a spark. They are the result of talented individuals, teams, and entire companies reimagining customer journeys through digital transformation to realize new business opportunities and drive results. The Maverick.

Transform 66

Transform Customer Journey Thought Leadership B2C 66

Adobe Experience Cloud Blog

NOVEMBER 20, 2019

Rather than focusing on simply selling to them, smart business owners are working to position existing customers as advocates, champions of your brand willing to share and recommend their thoughts and feelings about your products or services. . Co-Speaking. It’s a potent opportunity to generate leads and prospects. .

Customer 134

Customer Customer Journey Thought Leadership PR 134