Adobe Experience Cloud Blog
SEPTEMBER 26, 2017
At the same time, message consistency throughout the customer journey is also an important part of communicating clearly. These two opposing forces are part of what makes building successful marketing campaigns challenging, especially if you’re just starting out. The 4 Stages of Customer Awareness. Aware to Thinking.
Adobe Experience Cloud Blog
DECEMBER 27, 2016
Marketers across all industries such as consumer technology, higher education, and financial services can benefit from strategic holiday marketing throughout the year. Let’s take a look at six holiday campaigns that drive the customer journey and what you can learn from them: 1.
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Adobe Experience Cloud Blog
JULY 24, 2018
It’s not uncommon for today’s businesses to pour so much focus into signing contracts and filling funnels that the post-sale customer journey suffers as a result. So how do you bridge the gap from customer to advocate? Enter customer marketing. The more successful the customer, the louder the advocate.
Adobe Experience Cloud Blog
FEBRUARY 28, 2017
Once a customer is fully adopted (and happy), this is when you can begin to think about selling additional products or services. Cross-sell marketing shouldn’t be something you think of only when you have a new feature or product to announce.
Adobe Experience Cloud Blog
MARCH 30, 2018
We are all familiar with the customer journey. We know it’s essential to help our customers to be successful. But what about customer success marketing? How much do you know about it, and how does it affect us as marketers? What is Customer Success Marketing?
Adobe Experience Cloud Blog
JANUARY 21, 2016
Customer Marketing: I think that Marketing, as a function, will be forced to work more closely than ever with customer success and service teams. With a tight coordination between teams on the front lines, the ability to listen and respond to customer behavior in real-time, and offer right message becomes reflexive.
Adobe Experience Cloud Blog
JANUARY 26, 2015
Tracking mobile in-application behavior and providing mobile notifications are a just a couple actions marketers can leverage to deliver more compelling experiences to their customers. Twilio SMS makes it easy to leverage text messaging applications for customer outreach, appointment reminders, and mobile marketing.
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