Empathy and flexibility: The future of online retail
Econsultancy
DECEMBER 16, 2021
The learning curve in ecommerce is set to continue in 2022. Eve Sleep CEO Cheryl Calverley put it succinctly at the end of 2020: “The wise consumer is going to come with a very different set of expectations to this ecommerce space,” she told Econsultancy. Flexible, creative, and empathic experiences.
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