Customer Service and Success: What they are and why marketers should care
Martech
JULY 13, 2022
The customer success management (CSM) team advocates for customers, prioritizing their needs and providing a big-picture overview of the customer experience for other teams (including marketing, sales, and CSR teams). contact center software market alone was valued at nearly $24 billion in 2021 and is projected to grow 23% by 2030.
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