Rock Content

SEPTEMBER 11, 2023

NPS stands for “net promoter score.” First developed by Bain and Company in 2003, it’s a highly respected metric for measuring customer experience and the gold standard to beat in many marketing circles. A higher likelihood to recommend correlates directly with higher customer satisfaction. What Is NPS?

Customer loyalty 52

Customer loyalty Customer Shipping Promotion 52

Marketing Insider Group

JUNE 3, 2010

Michaels B2BMarketingInsider blog is dedicated to sharing the ideas, topics and marketing strategies that drive real results like sales, leads, and higher customer loyalty. From numbers 4-6, I would add: Create, Optimize, Promote. Wash, Rinse, Repeat.

Content Marketing 77

Content Marketing Telemarketing Inbound Marketing Customer loyalty 77

Marketing Insider Group

JULY 15, 2010

People respect their peers first and foremost and the results of the event exemplified this point: high conversion rates from our email promotions, 55% attendee rate, and people stayed for the entire event — very little drop-off. As well, we received a large amount of anecdotal feedback about how great the content was.

Telemarketing 75

Telemarketing Inbound Marketing Customer loyalty B2C 75

Marketing Insider Group

JULY 1, 2010

How to Get Your Voice Heard Using Social Media Getting yourself noticed is not an easy task especially when you are looking to promote your brand and generate sales. Here are the few tips which can help you to get yourself heard and noticed amongst your target audience using social media.

Telemarketing 68

Telemarketing B2C Inbound Marketing Customer loyalty 68

Marketing Insider Group

AUGUST 26, 2010

How to Get Your Voice Heard Using Social Media Getting yourself noticed is not an easy task especially when you are looking to promote your brand and generate sales. Here are the few tips which can help you to get yourself heard and noticed amongst your target audience using social media.

Telemarketing 71

Telemarketing B2C Inbound Marketing Customer loyalty 71

Martech

FEBRUARY 22, 2022

Surveys can give you insight into factors like customer satisfaction scores (CSAT) and Net Promoter Scores (NPS). CSAT surveys measure customers’ satisfaction with the product or service they receive from you. Popular customer experience platforms. What is customer experience management?

Customer 143

Customer Customer Journey Customer Acquisition CRM 143

Marketing Insider Group

OCTOBER 16, 2021

You might decide to focus on spreading joy and happiness to both your customers and your employees. Or maybe you want to promote a culture of great design and innovation. The role of the CMO is changing, and it’s no longer all about advertising and brand management. Brand mentions on social media. Customer loyalty.

Customer 100

Customer CMO Customer Journey Non-Profit 100