article thumbnail

2024 Predictions: Better customer experience is on the way

Martech

“A key focus for retailers and ecommerce brands in 2024 will be transforming great in-person conversations and purchase experiences into natural interactions through messaging apps — in other words, mimicking the in-store experience in our virtual world,” said Joscha Koepke, head of product at conversational marketing company Connectly.

Customer 143
article thumbnail

2024 Predictions: Ecommerce and retail

Martech

Beyond limiting online visibility, ‘ghosting’ severely hampers a brand’s overall digital performance,” said Monica Ho, CMO of digital marketing company SOCi. “In For brick-and-mortar retailers, improved AI and automation will help fill the gaps so they aren’t neglecting valuable online feedback and queries from customers.

Retail 116
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Good human marketing: Wednesday’s Daily Brief

Martech

To my friend, I imparted the wisdom I’ve acquired over the years from covering marketing technology and digital transformation. Below, Holistic Email Marketing CEO Kath Pay applies some of the same spirit to emails. Tricia Gellman continues as CMO. As Cancel laconically noted , “We back.”. Why we care.

Transform 127
article thumbnail

In This Dame and Age - Marketing Trends Event Recap 

Set Up

Based on the event conversation, marketing consultants and marketing agencies are dealing with educating clients on the proper use of ChatGPT or AI. Basically, it is a great resource for inspiration and moving market research forward by organizing overview work and easily conducting competitive analysis.

article thumbnail

How to Scale Your Agency with Productized Marketing Services

Duct Tape Marketing

Over 20 years ago, I pivoted from tailoring bespoke, effort-heavy marketing solutions that left me exhausted and my clients less than impressed to embracing a transformative strategy: productized offerings. productized marketing services. Marketing Strategy and Consulting Packages: My personal favorite and expertise.

article thumbnail

Unprompted: Combine data with AI to turbocharge your marketing

Unbounce

Episode 4: AI for Data Geeks [00:00:00] Pete: Hey, marketers! Welcome to Unprompted, a podcast about AI marketing and you. I’m Pete Housley, CMO of Unbounce. Unbounce is the landing page builder with smart features that drives superior conversion rates. We’ve done a big data transformation.

article thumbnail

Unprompted: Combine data with AI to turbocharge your marketing

Unbounce

Episode 4: AI for Data Geeks [00:00:00] Pete: Hey, marketers! Welcome to Unprompted, a podcast about AI marketing and you. I’m Pete Housley, CMO of Unbounce. Unbounce is the landing page builder with smart features that drives superior conversion rates. We’ve done a big data transformation.