CRM Customer loyalty Product Succession Management 
Adobe Experience Cloud Blog
OCTOBER 22, 2013
Author: Frank Passantino If you don’t know how your customers are using your products, it can be a challenge to maintain their loyalty. What if you could understand how they are using your product, while they are using it? Product usage/feature usage. Also look at call history within your CRM tool.
Martech
FEBRUARY 22, 2022
This includes listening to customer feedback and implementing changes. Some other examples of positive customer experience include: Intuitive website design. Realistic expectations about products or services. Always-available live customer support with a short waiting time. Sales being transparent about pricing.
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Digital Marketer
MAY 25, 2023
What if I say your company’s success relies on someone else’s success? Growing your business is possible if your products or services are good enough and help users reach their goals. Customer success is meeting customers’ requirements when using your products or services.
Martech
JULY 13, 2022
They include the need to future-proof the customer service tech stack, a drive toward more asynchronous text-based communication, and a push toward unifying channels and communications to enhance customer experience. In this post we’ll cover: What are customer service and success? Why marketers should care.
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