Martech
AUGUST 10, 2022
When you decide to churn from the vendor, does your contract allow you to keep and use the data you’ve pulled into your CRM or other systems after the relationship ends? Your account executive or customer success manager may say it will and even spell that out in an email. . You had better check.
Adobe Experience Cloud Blog
OCTOBER 22, 2013
Author: Frank Passantino If you don’t know how your customers are using your products, it can be a challenge to maintain their loyalty. What if you could understand how they are using your product, while they are using it? Product usage/feature usage. Also look at call history within your CRM tool.
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Hubspot Marketing
SEPTEMBER 6, 2022
Many companies are doing this by launching customer education programs and online learning academies that give their customers access to resources, blog posts, webinars, knowledge centers, and certification courses that help them learn about their product, troubleshoot problems, and ultimately realize product value. Building Your Team.
Digital Marketer
MAY 25, 2023
What if I say your company’s success relies on someone else’s success? Growing your business is possible if your products or services are good enough and help users reach their goals. Customer success is meeting customers’ requirements when using your products or services. Yes… you read it right!
On24- CMO Confessions
APRIL 22, 2021
Today’s CMO Confessions features Pierre Custeau, Senior Vice President of Product at MRP. It’s Pierre Custeau, Senior Vice President of Product at MRP Prelytix. Pierre has spent his entire career building products, and a lot of his career has been spent building products for marketers. Pierre, thanks for coming on.
Orbit Media Studios
FEBRUARY 28, 2024
This means two important things: no hidden costs and a more portable end product. Or just reach out to your Client Success Manager.” Look for web development teams with specialized roles and job titles, such as “Support Manager” “Support Developer” and “Client Success Manager.” It’s an important decision.
Hubspot Marketing
JANUARY 23, 2023
The top two goals marketing leaders have for 2023 center around developing a deeper connection with their customers - specifically, getting to know them better and improving customers’ understanding of their products/services. After all, you need to know who they are to pinpoint how your product or service can help them.
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