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6 Holiday Campaigns That Drive the Customer Journey

Adobe Experience Cloud Blog

There are plenty of creative ways for marketers to leverage the holiday season to drive their business objectives across the customer lifecycle –gaining mindshare, acquiring new customers, retaining and selling more to existing customers, and bolstering loyalty. to nudge them closer to conversion. Conversion/Purchase.

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Where Marketing Automation Fits Into the Customer Journey

Duct Tape Marketing

Where Marketing Automation Fits Into the Customer Journey written by John Jantsch read more at Duct Tape Marketing. When companies incorporate marketing automation into their approach, they often focus on the middle of the marketing hourglass. What is Marketing Automation?

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Advocacy Programs: Getting Buy-In from 3 Key Stakeholders

Base.ai

The key to any successful advocacy program is getting three groups of stakeholders on board: Your customers (obviously), your internal Sales and Customer Experience (CX) teams, and of course your Senior Leadership Team (SLT.). Here’s why this buy-in is so important, and some tips for how to get it: Your Customers.

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7 Tips for Running Advocacy on a Small Team

Base.ai

Customer marketers have a lot on their plates: Keeping customers educated, informed and engaged through content and programs like newsletters, product roadmap webinars, launches and user groups is just one side of the coin. Think of the standard customer journey map as your base lens.

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The Future of Digital Marketing is Already Here

Adobe Experience Cloud Blog

Author: Mike Stocker Today, the needs of all marketers are converging, creating a common set of goals. As marketers, we now strive to: Build deep, enduring relationships with our customers at an individual, personalized level. organizations interact with customers and prospects in five or more channels.

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What is identity resolution and how are platforms adapting to privacy changes?

Martech

Central to that are identity resolution platforms, which is software that integrates consumer identifiers across channels and devices in a way that is accurate, scalable and privacy compliant to create a persistent and addressable individual profile. Suppressing unresolved IDs and interaction data for potential future use.

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The ROI of personalization: How investing in the right software today delivers big returns tomorrow

Use Insider

For most brands in the market, personalization means the ability to recommend the right product to the right user. Brands typically rely on using historical and behavioral data to personalize the customer experience on-site with data-driven recommendations. 70% of millennials are frustrated with brands sending irrelevant emails.