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Using AI to improve customer experience and customer journey orchestration

Martech

Customer-centric messaging and experiences require smart responses managed by AI. If customers aren’t receiving relevant emails or other communications, they’ll simply opt out. Marketers also play a part in the AI decisioning by establishing criteria that are specific to their industry or product.

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How to overcome data silos and fragmentation

Martech

“Each touchpoint is storing data about your customer about that customer journey,” said Ganesh Subramanian, Director of Product Marketing at Snowflake, at our MarTech conference. A talented analyst might pull that data from paid media and email and tie that to marketing, automation, and CRM.”.

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Pega: AI will power the autonomous enterprise

Martech

Pegasystems, as it was then known, added customer decisioning, CRM and CX capabilities in the 2010s. Originally, Pega used AI to power case management in the BPM space. Trefler views this approach as diametrically opposed to the widespread strategy of creating customer journeys that anticipate the behavior of audience segments.

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Is the CDP category being shrunk by acquisitions?: Monday’s Daily Brief

Martech

With limited resources, marketers need every edge they can get, including psychology, to get customers closer to purchase. The first psychological insight to put into practice is brand awareness amid all this digital noise and clutter, said Megan Sangha, Senior Product Marketing Manager for Wrike in her presentation at MarTech.

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Salesforce: AI is the new UI

Martech

Throughout several keynotes, Salesforce demonstrated how users of its suite will be able to generate refined audience segments, create individual customer journeys and perform many other tasks by using natural language prompts within the course of normal workflows. Sarah Fraklin taking press questions.

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Litmus Live 2022: Highlights and Insights from Day 2

Litmus

Reminder: not everyone speaks marketing technology (or martech). Martech language is not universal,” says Alicia Garside (Digital Marketing Production Manager, TELUS Health ). How to Get the Most Out of the Welcome Journey. Compared to business-as-usual emails, welcome journeys get a higher open rate of +42%.

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Prepare for 2022 with Litmus: Webinar Recording + Q&A

Litmus

In this webinar, Kaela Mazzola (Product Marketing Manager at Litmus), and Shannon Howard (Customer Marketing Manager at Litmus) share four trends slated to email teams in 2022—and how you can use Litmus to prepare for the New Year. We asked our team and our customers, and here are their words of wisdom.

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