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Using AI to improve customer experience and customer journey orchestration

Martech

If customers aren’t receiving relevant emails or other communications, they’ll simply opt out. Right now, marketing is failing more than it works,” said Matthew Camuso, product marketing manager for CRM software company Pegasystems, at The MarTech Conference. Get the daily newsletter digital marketers rely on.

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How to overcome data silos and fragmentation

Martech

“Each touchpoint is storing data about your customer about that customer journey,” said Ganesh Subramanian, Director of Product Marketing at Snowflake, at our MarTech conference. A talented analyst might pull that data from paid media and email and tie that to marketing, automation, and CRM.”.

Transform 120
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Salesforce: AI is the new UI

Martech

Throughout several keynotes, Salesforce demonstrated how users of its suite will be able to generate refined audience segments, create individual customer journeys and perform many other tasks by using natural language prompts within the course of normal workflows. Sarah Fraklin taking press questions.

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Is the CDP category being shrunk by acquisitions?: Monday’s Daily Brief

Martech

With limited resources, marketers need every edge they can get, including psychology, to get customers closer to purchase. The first psychological insight to put into practice is brand awareness amid all this digital noise and clutter, said Megan Sangha, Senior Product Marketing Manager for Wrike in her presentation at MarTech.

CRM 95
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Pega: AI will power the autonomous enterprise

Martech

Pegasystems, as it was then known, added customer decisioning, CRM and CX capabilities in the 2010s. Trefler views this approach as diametrically opposed to the widespread strategy of creating customer journeys that anticipate the behavior of audience segments. What do they mean for marketers.

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How & When to Use Generative AI [+Tools to Consider]

Hubspot Marketing

If your reps are tired of writing messages in bulk, generative AI can create custom messages with specific tones — all in seconds. Further, AI can help pull data from your CRM to ensure personalized messaging. This AI bot uses chat-based commands to interact with your CRM data, so you know the full history of any client you contact.

Price 96
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Prepare for 2022 with Litmus: Webinar Recording + Q&A

Litmus

In this webinar, Kaela Mazzola (Product Marketing Manager at Litmus), and Shannon Howard (Customer Marketing Manager at Litmus) share four trends slated to email teams in 2022—and how you can use Litmus to prepare for the New Year. We asked our team and our customers, and here are their words of wisdom.

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