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The Art of Customer Recovery: Transforming Negatives into Positives

Duct Tape Marketing

09:06] Could you share a case where a company sought your assistance in transforming their customer experience? [13:13] Do you have an example that you can think of a company that brought you in and ask for, Hey, we need to transform our experience and maybe talk about some of the things that they did or you did or how they turned it around?

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What is CRM and how does it support marketing?

Martech

Customer relationship management (CRM) is the technology brands use to nurture relationships with their customers. And because 91% of businesses with more than 11 employees use a CRM, marketers would be wise to learn about all they have to offer. We’ll cover: The benefits of CRM. Types of CRM systems available.

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Generative AI’s role in shaping the future of advertising

Search Engine Land

Generative AI is revolutionizing what’s possible with technology, greatly impacting how consumers behave. A future vision of search advertising Generative AI is set to be one of the most transformative technological advancements, significantly impacting the PPC advertising landscape.

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Founder’s Story: The Origins of Customers.ai

Customers.ai

Transform site traffic into actionable leads (email + contact info) while enhancing the user experience. CRM Integrations : Send contact enrichment data directly to your CRM with Klaviyo, Mailchimp, Google Sheets, Zapier, and more. We ended 2023 with record-breaking customer growth, new products (hello B2B !),

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Pega addresses accelerating business complexity

Martech

As this year’s virtual edition of PegaWorld iNspire kicks off, the CRM and BPM platform released a report on challenges created by the “complex intersection of technology and the modern workforce” arising from digital transformation. Among specific challenges were: Managing information (reported by 90%).

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The Power Of Digital Strategy In The Digital Age

Duct Tape Marketing

His new book Strategy in the Digital Age: Mastering Digital Transformation, explains how digital technologies enable the creation of innovative services and products. He holds a PhD from MIT in Technology Management and Policy. Like this show? So, Mike, that was a mouthful, but welcome to the show.

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Building Your MarTech Stack Into an Ecosystem

Adobe Experience Cloud Blog

I once downloaded a report about the CRM landscape without realizing that all 40 vendors listed in the report had sponsored it. These platforms typically fall into one of five categories: data management, marketing automation , CRM, ecommerce, and analytics. They provide the backbone of the marketing technology infrastructure.

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