The Art of Customer Recovery: Transforming Negatives into Positives
Duct Tape Marketing
NOVEMBER 8, 2023
09:06] Could you share a case where a company sought your assistance in transforming their customer experience? [13:13] Do you have an example that you can think of a company that brought you in and ask for, Hey, we need to transform our experience and maybe talk about some of the things that they did or you did or how they turned it around?
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