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The Art of Customer Recovery: Transforming Negatives into Positives

Duct Tape Marketing

09:06] Could you share a case where a company sought your assistance in transforming their customer experience? [13:13] Do you have an example that you can think of a company that brought you in and ask for, Hey, we need to transform our experience and maybe talk about some of the things that they did or you did or how they turned it around?

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What is CRM and how does it support marketing?

Martech

Customer relationship management (CRM) is the technology brands use to nurture relationships with their customers. And because 91% of businesses with more than 11 employees use a CRM, marketers would be wise to learn about all they have to offer. We’ll cover: The benefits of CRM. Types of CRM systems available.

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Founder’s Story: The Origins of Customers.ai

Customers.ai

Came to Be As the founder of WordStream, the world’s largest PPC advertising software company, I’ve had the privilege of managing approximately a billion dollars in annual ad spend for companies worldwide. Transform site traffic into actionable leads (email + contact info) while enhancing the user experience. How Customers.ai

Transform 118
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Pega addresses accelerating business complexity

Martech

As this year’s virtual edition of PegaWorld iNspire kicks off, the CRM and BPM platform released a report on challenges created by the “complex intersection of technology and the modern workforce” arising from digital transformation. Among specific challenges were: Managing information (reported by 90%).

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The Power Of Digital Strategy In The Digital Age

Duct Tape Marketing

His new book Strategy in the Digital Age: Mastering Digital Transformation, explains how digital technologies enable the creation of innovative services and products. He holds a PhD from MIT in Technology Management and Policy. Like this show? So, Mike, that was a mouthful, but welcome to the show.

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What is marketing operations and who are MOPs professionals?

Martech

Why marketing operations teams devote most of their time to automation, and campaign management tools. It’s not uncommon for small/medium businesses to have 25-50 marketing software applications in their martech stack, while enterprise-level organizations can have more than 250, according to stack management firm Cabinet M.

Transform 117
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Building Your MarTech Stack Into an Ecosystem

Adobe Experience Cloud Blog

What I will say is that this is only manageable if you are dealing with a very short list of vendors. I once downloaded a report about the CRM landscape without realizing that all 40 vendors listed in the report had sponsored it. They provide the backbone of the marketing technology infrastructure. So what should you do?

Transform 134