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Using AI to improve customer experience and customer journey orchestration

Martech

Customer-centric messaging and experiences require smart responses managed by AI. If customers aren’t receiving relevant emails or other communications, they’ll simply opt out. Marketers also play a part in the AI decisioning by establishing criteria that are specific to their industry or product.

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Preparing for 2022: Put Your Best (Email) Foot Forward: Webinar Recording + Q&A

Litmus

And, with the key trends revealed in our recent 2021 State of Email Report in mind, we invited our panel of email experts to weigh in with guidance on what they mean for you. How does the idea of customer journey factor into your 2022 plan? Going Agile: The New Email Workflow. Leave us a comment below.

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10 SEO challenges faced by fast-growing SaaS companies

Search Engine Land

Flawed SEO content strategy Before investing in SEO, most SaaS product marketing teams will start creating content based on the customer journey stages. The two rows at the bottom indicate the topics and customer journey stages which align with the specified audience at the top.

SEO 119
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Litmus Live 2022: Highlights and Insights from Day 2

Litmus

We’ve officially wrapped up day two of Litmus Live, the premier email marketing event of the year. Reminder: not everyone speaks marketing technology (or martech). Martech language is not universal,” says Alicia Garside (Digital Marketing Production Manager, TELUS Health ). Check them out here.

CRM 94
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Prepare for 2022 with Litmus: Webinar Recording + Q&A

Litmus

In this webinar, Kaela Mazzola (Product Marketing Manager at Litmus), and Shannon Howard (Customer Marketing Manager at Litmus) share four trends slated to email teams in 2022—and how you can use Litmus to prepare for the New Year. Didn’t make the live webinar? We recorded the whole thing.

CRM 81
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How Belk elevated its customer experience with personalization

Martech

“We all know that companies are being challenged to rethink how they engage with increasingly connected, empowered, and discerning customers,” said Veda Kumarjiguda, senior product marketing manager at Salesforce, in her presentation at The MarTech Conference.

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AI Marketing — The Complete Guide

Hubspot Marketing

Plus, many of our features use AI, including SEO, call recordings, social media, data management , and more. How do marketers use AI? Chatbots, created with natural language processing (NLP) , can solve quick problems for customers, help nurture leads, answer repeated questions, and more. Product marketing.