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How to Use Retail Bots for Sales and Customer Service

Hootsuite

Now, Fody uses retail bots to answer simple questions, such as order tracking which is fully automated by Heyday’s conversational artificial intelligence and shipping integrations. After experiencing growth in 2020, they needed to quickly scale up their customer service response times. Source: Shopify. Relieve your customer service team.

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CMO Confessions Ep. 38: Dan Frohnen of Sendoso

On24- CMO Confessions

In today’s episode, Dan and Cheri Keith, Head of Strategy and Research at ON24, discuss Dan’s experience being a client of Sendoso before joining the company, developing consumer empathy during the pandemic and B2C marketing trends that we might see in B2B. B2C Trends for B2B Marketing. B2C Trends for B2B Marketing. Transcript.

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Unprompted: Can agencies survive the AI apocalypse?

Unbounce

I think there’s always gonna be those early adopters who jump on the new technology and they’re looking for those opportunities to do what they already do, but do it better or get better results or do things more efficiently for their clients. There’s so many agencies out there. But be a fast follower.

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CMO Confessions Ep. 39: Deb Wolf of Integrate

On24- CMO Confessions

They’re still in all your B2C kinds of publications today. I had the opportunity to grow with Workday from really zero revenue, zero customers, 60 employees when I joined to almost 5,000 employees when I left, a billion dollars in revenue through their IPO and a full stack in the marketing technology arena that we had implemented.

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Data and confused: The increasing complexity of digital ad targeting

Martech

These include rewards/loyalty programs, free shipping, exclusive discounts or free gifts with purchase. Data collection will be important for not only B2C companies but B2B as well with new digital marketing opportunities expanding across segments. Download Enterprise Identity Resolution Platforms: A marketer’s guide.

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Why Now Is the Time to Outsource Your Content Marketing Strategy

Marketing Insider Group

Most marketers already have the experience of adapting quickly to new technologies and changing conditions. This shift has been happening gradually for a long time in the B2C world, but the change has been more abrupt in B2B sales. Quick Takeaways. They can lead the entire organization by example.

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Stats roundup: the impact of Covid-19 on marketing & advertising

Econsultancy

This is followed by tools and technology (16% share), content (16%), account-based marketing (16%), people (15%) and events and sponsorships (14%). By comparison, B2C companies spend a proportionally larger amount of their budgets on advertising (22%) and people (20%). Customer experience. Mobile app downloads rose 31.7%