Use Insider

APRIL 19, 2024

The emergence of Insider’s customer experience solution The journey of Insider’s conversational marketing platform began with its strategic 2023 acquisition of MindBehind, a Conversational Commerce and Messaging platform.

Customer Journey 52

Customer Journey Customer User-Generated CRM 52

Martech

DECEMBER 26, 2023

Marketers will improve customer experience in 2024 so brands can remain competitive and demonstrate to customers that they matter. In 2024, keys to customer success will include better personalization delivered at scale by ramped-up automation and generative AI. Every year the bar gets raised.

Customer 142

Customer Transform CMO Retail 142

Sprout Social

APRIL 19, 2022

There’s a universal truth behind the rise of conversational marketing: People miss talking to other people. And that includes your customers. Some 70% of people agree they expect conversational experiences from brands. And lackluster customer service experiences lead 50% of consumers to switch to a competitor.

Conversational Marketing 97

Conversational Marketing Health Transform Marketing 97

Martech

DECEMBER 29, 2023

In the year ahead, marketers will be looking to expand the channels and ordering methods that customers can use to shop online. Many of these channels have been around for years (see shoppable ads, below), but they will be tied together and more engaging thanks to AI innovations marketers will adopt in greater numbers.

Retail 112

Retail eCommerce Gen Z Transform 112

Martech

APRIL 22, 2022

To engage customers in a personal way, at a very large scale, AI or machine learning is essential. How artificial intelligence is changing the marketing landscape. Learn more about AI marketing. Why AI marketing matters. Know how your customers interact with your advertising today and into the future.

Transform 144

Transform Marketing Marketers Analytics 144

Martech

AUGUST 2, 2022

For us, as a martech management platform, it’s any product that supports developing and managing the customer experience or contributes to acquiring, engaging and retaining customers. This eliminates artificial lines between marketing, sales and customer success or between adtech, salestech, etc.

Product Life Cycle 111

Product Life Cycle CRM Marketing Automation Platform Customer Journey 111

Set Up

SEPTEMBER 26, 2023

Based on the event conversation, marketing consultants and marketing agencies are dealing with educating clients on the proper use of ChatGPT or AI. Basically, it is a great resource for inspiration and moving market research forward by organizing overview work and easily conducting competitive analysis.

Market Trends 59

Market Trends Health Transform Marketing 59