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5 Brands that Centered Digital Transformation Around Customers

Adobe Experience Cloud Blog

Our success has been predicated on the core belief that digital transformation starts by reimagining the entire customer journey.”. Its framework includes a common taxonomy of the journey, metrics and goals, and who in the organization owns various parts of the customer journey. Best Buy’s Playbook For Success.

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15 Post-Purchase Email Examples to Inspire Your Next Campaign

Hubspot Marketing

How Post-Purchase Emails Drive Customer Retention The Best Post-Purchase Emails Best Practices for Post-Purchase Emails How Post-Purchase Emails Drive Customer Retention In the retail and e-commerce industry, email drives a whopping 45x ROI. What we like : I like how clean and effective Etsy’s shipping confirmation email is.

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Salesforce: AI is the new UI

Martech

Throughout several keynotes, Salesforce demonstrated how users of its suite will be able to generate refined audience segments, create individual customer journeys and perform many other tasks by using natural language prompts within the course of normal workflows. Also pictured, Erin Pryor, First Horizon Bank CMO.

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2023 Email Marketing Trends: Predictions from 20 Experts

AWeber

Optimizing the customer journey. The first place you’ll see them is in transactional emails like real-time order tracking and shipping statuses, product ratings and reviews, appointment scheduling, and subscription and account confirmation.”. Understanding your customer’s changing needs during a recession.

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The evolution of the marketing technologist: How martech roles have changed during the last 7 years

Martech

Of course, there are the leaders — the chief marketing technologists and other C-level executives driving the martech ship — but how have roles evolved since we first started separating marketing technology from the IT department? Brinker believes everything in marketing should ultimately be centered around the customer.

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CMO Confessions Ep. 39: Deb Wolf of Integrate

On24- CMO Confessions

We’re back with another episode of CMO Confessions, our B2B podcast with the top leaders in marketing and sales today. Today’s CMO Confessions features Deb Wolf, Chief Marketing Officer at Integrate. As always, you can find the full episode of CMO Confessions on Podbean here an edited transcript of our conversation below.

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CMO Confessions Ep. 38: Dan Frohnen of Sendoso

On24- CMO Confessions

Welcome back to another episode of CMO Confessions, our B2B podcast with the top leaders in marketing and sales today. Today’s CMO Confessions features Dan Frohnen, Chief Marketing Officer at Sendoso. As always, you can find the full episode of CMO Confessions on Podbean here an edited transcript of our conversation below.

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