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What is CRM and how does it support marketing?

Martech

Customer relationship management (CRM) is the technology brands use to nurture relationships with their customers. These solutions are designed to help sales and service agents communicate with customers more effectively. In this piece, we’ll dive deep into CRM systems and their impact on marketing teams.

CRM 94
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Improving customer journey orchestration with metrics and actions: Best of the MarTechBot

Martech

Customer Lifetime Value (CLV): CLV is a measure of the total value a customer brings to a business over their entire relationship. By tracking CLV, businesses can understand the long-term profitability of their customers and make informed decisions on customer acquisition, retention, and loyalty strategies.

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How a smart email strategy helped Apple Rose Beauty thrive during the pandemic

Martech

She wanted a flexible, scalable email marketing system with built-in automation features. She chose ActiveCampaign, a marketing automation platform that includes email marketing and CRM capabilities. The other piece was that I needed a platform where I could own and grow my customer relationships.”.

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Sales and marketing alignment for improved business effectiveness

Sprout Social

Sales and marketing alignment, also called smarketing, refers sales and marketing team collaboration within a business to achieve common goals. True alignment involves unified communication and mutual support between the two functions. That is, increasing revenue generation and customer acquisition.

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CRM and marketing automation: The challenges and benefits of integration

Martech

Customer relationship management (CRM) and marketing automation platforms (MAPs) are two of the foundational elements of modern martech stacks. Marketing automation platforms help operationalize data on prospects and customers. In an ideal world, this is orchestration at its finest.

CRM 92
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The beginner’s guide to Marketing Automation

Rock Content

To help you optimize your brand results, we have created this Marketing Automation guide. We’ll cover: What is Marketing Automation? How can your company benefit from automation? What are the differences between Marketing Automation, email marketing, and CRM tools? Keep reading!

CRM 62
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How to Use Wistia: A Step-by-Step Guide

Hubspot Marketing

Wistia's features help marketers achieve impressive results with video, but many businesses use Wistia to power other departments as well. Using Wistia's Turnstile email collector and integrations with marketing automation platforms , businesses generate qualified leads right from within videos and automatically pass them onto sales.