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The Real Cost of Duplicates in Your CRM/Marketing Automation Platform

Adobe Experience Cloud Blog

The other day I was talking to yet another marketing operations manager who has “a duplicate problem*” and “just needs a one-time dedupe job.” (“*Duplicates”—multiple records for the same person and/or company in CRM/Marketing Automation platforms.) Now you have two Anns in your CRM!

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Does your organization need a marketing automation platform?

Martech

Marketing automation platforms are a critical part of the martech ecosystem for many businesses, offering many benefits by streamlining manual B2B marketing tasks, including lead management, email campaign development and landing page creation. Do your sales reps need real-time access to marketing data?

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Does your organization really need a marketing automation platform?

Martech

Marketing automation platforms are often at the center of the marketing organization, but with capabilities that go beyond your average email platform often come steeper prices and a sharper learning curve. Have we outgrown our current marketing system? Then native CRM integration is a must-have.

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What is CRM and how does it support marketing?

Martech

Customer relationship management (CRM) is the technology brands use to nurture relationships with their customers. These solutions are designed to help sales and service agents communicate with customers more effectively. In this piece, we’ll dive deep into CRM systems and their impact on marketing teams.

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Launching a loyalty program: Best of the MarTechBot

Martech

Customer relationship management (CRM) system. A CRM system will help you manage customer data, track interactions, and personalize communication with your customers. Marketing automation platform. Loyalty management platform. Communication strategy. Mobile app integration.

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Improving customer journey orchestration with metrics and actions: Best of the MarTechBot

Martech

If the CSAT score is low, marketing can analyze customer feedback, identify pain points, and make necessary adjustments to enhance the customer experience. This could involve improving communication, addressing customer concerns promptly, or personalizing interactions. Here are a few examples: 1.

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How Iron Mountain implements conversational AI to drive engagement and revenue

Martech

The company implemented Conversica conversational AI tools integrated with Iron Mountain’s marketing automation platform (MAP), Oracle Eloqua. Our objective is to handle the volume of communications to redirect a visitor to the correct support team, or to qualify them for a sales opportunity.”