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Which Agency Services Are Clients Using the Most?

Set Up

There is no denying that Millennials and Gen Z have immense purchasing power. Even if they don’t have as much income compared to Gen X and Boomers yet, Millennials and Gen Z are spending. And the younger generations who are spending more happen to be into short form content.

Gen Z 59
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51% of consumers would leave a brand if digital experience isn’t as good as in-person

Martech

For Gen Z, that number soared to 69%. Thirty-two percent of Gen Z stopped using a brand in the last year. This is compared to 27% for Millennials, 31% for Gen X and only 19% for Boomers. Also, 39% of Gen Z said they are more likely to try a new brand. More than half of U.S. Why we care.

Gen Z 107
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Announcing first-of-its-kind social commerce solution in Sprout Social

Sprout Social

According to research conducted by the Harris Poll, on behalf of Sprout Social, 43% of Generation Z and 49% of Millennials have purchased directly from a social media platform. Combined with your other CRM and helpdesk integrations in Sprout, you’ll get a complete view of who you’re talking to and help them even faster.

Gen Z 106
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Study Finds Most Marketers Don’t Know Their Audience: Here’s Why and How to Fix It

Hubspot Marketing

Just one-fourth of marketers know the social causes their target audience cares about - a huge missed opportunity when it comes to expressing your brand’s values, especially when marketing to Gen Z and Millennials. First-party data can be collected from many sources - your website, surveys, email, SMS, your CRM, and more.

Gen Z 135
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5 Third-Party Cookie Alternatives Marketers are Already Using [New Data]

Hubspot Marketing

With the rise in popularity of social shopping , tapping into platforms like Instagram is a powerful way to reach consumers - especially Gen Z and Millennials : Collecting First-Party Data from Your Customers. First-party data can be collected from many sources - your website, surveys, email, SMS, a CRM like HubSpot , and more.

Gen Z 116
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The Top Goals of Marketing Leaders in 2023 [New Data + Expert Insights from Uber, Dropbox, and ClickUp]

Hubspot Marketing

Among other best practices, consider investing in a CRM, offering omnichannel support via email, phone, online chat, or social media, and training your customer service reps to use customer interactions as opportunities to build brand loyalty. Leveraging your CRM to its fullest potential (16%). Lead generation (15%).

Gen Z 93
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The HubSpot Blog's 2023 Marketing Strategy & Trends Report: Data from 1,200+ Global Marketers

Hubspot Marketing

On top of all that, our consumer trends survey shows that 33% of Gen Zers have bought a product based on an influencer’s recommendation in the past three months. And when they’re making purchase decisions, Gen Z says influencer recommendations are more important than recs from their friends and family.