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Enhance Your Customer Journey in 4 Steps

Adobe Experience Cloud Blog

At the same time, message consistency throughout the customer journey is also an important part of communicating clearly. These two opposing forces are part of what makes building successful marketing campaigns challenging, especially if you’re just starting out. The 4 Stages of Customer Awareness. Aware to Thinking.

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6 Holiday Campaigns That Drive the Customer Journey

Adobe Experience Cloud Blog

Marketers across all industries such as consumer technology, higher education, and financial services can benefit from strategic holiday marketing throughout the year. Let’s take a look at six holiday campaigns that drive the customer journey and what you can learn from them: 1. Engagement.

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3 Tips for Building a Successful Customer Marketing Program

Adobe Experience Cloud Blog

Not because you’re incentivizing them with money or external benefits, but because they love your product, your service, and what you stand for. This is the proverbial “holy grail of marketing” that marketers all over the globe search far and wide for. So how do you bridge the gap from customer to advocate?

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How Marketers Should Think About Customer Marketing in the Engagement Economy

Adobe Experience Cloud Blog

Marketing leaders must strategically market—allocating people and program dollars—across each stage of the lifecycle in order to thrive today and in the future. Let’s take a closer look: It’s Time to Implement Adoption Marketing. Entirely stop marketing to their new customer. How can you do that?

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3 Things to Know About Customer Success Marketing

Adobe Experience Cloud Blog

We are all familiar with the customer journey. We know it’s essential to help our customers to be successful. But what about customer success marketing? How much do you know about it, and how does it affect us as marketers? What is Customer Success Marketing?

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7 Tips for Running Advocacy on a Small Team

Base.ai

Customer marketers have a lot on their plates: Keeping customers educated, informed and engaged through content and programs like newsletters, product roadmap webinars, launches and user groups is just one side of the coin. Think of the standard customer journey map as your base lens.

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MarTech Momentum Continues into 2015

Adobe Experience Cloud Blog

In the last year, there has been a swarm of marketing companies advertising their products and services to drivers and passengers. Marketing categories that have been the most visible include: Mobile Marketing. Lifecycle Marketing/Customer Success. Modern Marketing b2b Consumer'