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Driving growth through data: Optimizing the retention stage

Martech

In my last article , we looked at how to best use data during the purchase stage of the customer journey and how effective use of data can enhance outcomes for both the customer and the brand. This is the third stage of the customer journey, where we work to retain and engage our existing customers over time.

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The role of AI in creating a more human customer experience

Sprout Social

Besides workflow efficiencies, AI tools provide nuanced insights that can transform your customer journeys to become more engaging and supportive. They enable you to develop a compelling customer experience strategy to serve customers better, provide personalized offerings and build meaningful relationships.

Customer 101
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What is Website Visitor Identification & Why Do You Need This AI Tech?

Customers.ai

By analyzing visitor behavior, such as repeated visits to pricing pages or engagement with specific product/service information, you can identify leads exhibiting purchase intent. This insight allows your sales and marketing teams to strategically prioritize follow-ups, focusing their efforts on leads more likely to convert.

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Predictive marketing: Everything you need to know

Use Insider

Predictive marketing is the practice of analyzing customer data to predict future behaviors and preferences. It relies on AI and machine learning and enables businesses to create targeted, relevant, and personalized marketing strategies. Predictive marketing lets you target users with the highest intent (i.e.,

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Fashion Forward: Recession-proof CX to drive customer loyalty

Use Insider

Let’s walk through the key strategies and takeaways from the webinar to help you improve your customer loyalty and build a compelling customer journey that keeps them returning to your brand. Sophie, your new trend seeker is directed straight to your latest, full-price styles, keeping AOV and CLTV high.

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Email Marketing for Hotels — How to Get It Right

Hubspot Marketing

While not all hotels are in a position to offer discounts, loyalty programs are a standard practice among chains and they're a great way to retain “Loyalty programs don't need to be complex, just factor your customer acquisition cost (CAC) and your lifetime value (LTV) into pricing promotions,” shared Matthew Barker.

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B2B Lead Generation Strategies That Will Deliver Marketing ROI

Marketing Insider Group

Additionally, advancing technology has heightened consumer expectations for customer experience. In fact, a study by Walker Information , projected that customer experience has surpassed price and product as the key brand differentiator. However, most marketers have too much on their plates to prioritize social networking.