article thumbnail

The marketer’s guide to customer journey orchestration

Use Insider

To keep up with changes in customer behaviors and maximize ongoing sales, brands should move from traditional customer journey marketing to the customer loyalty loop. These milestones determine your customer lifecycle stage segments. The number is even higher among younger consumers.

article thumbnail

5 killer CX strategies to acquire (and retain!) more beauty and cosmetics shoppers

Use Insider

Leveraging omnichannel marketing to boost acquisition Personalized experiences can significantly boost a beauty brand’s revenue, but only if the customer journey feels natural and engaging to the user. The figures are there to prove personalized marketing works. This is where Insider comes in.