NPS: What is a Net Promoter Score and Why Should You Care?
Hootsuite
SEPTEMBER 21, 2021
This is even more so true for generation Z and millennials. Given how common it is to perform online research before trying out a new product or service, your business can be one tweet away from attracting or repelling future customers. That’s where a Net Promoter Score, also called an NPS score, can help.
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