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AI can find your ideal customers, but only humans can build real relationships

Martech

Only humans can provide the genuine interaction and empathy to build lasting customer relationships. While AI can help identify your ideal customers, you must go old school to nurture them. “AI is a magnificent tool,” said Kyle Tudor, head of sales at Perfection and Custom, at last fall’s MarTech Conference.

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Social Media Audience Analysis Process to Decipher Your Customers

SocialPilot

The brand capitalized on audience data and social listening to define its “Wrapped” campaign and customize content to individual user likes. The audience often has common traits that make them ideal customers. Similarly, a white paper won’t get the attention of a Gez Z scrolling through Instagram.

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How omni-conscious brands win in a buyer-first, fragmented world

Martech

Omnichannel is the connective tissue of customer trust. Dig deeper: 5 areas where businesses need to improve their customer experience What omnichannel means now Omnichannel is a reflection of how well a brand understands people’s lives. They move with their customers, not just after them. In 2024, 31% of U.S.

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B2B brands in the UK using TikTok

Sprout Social

Whilst it remains a crucial platform for Gen Z in the UK, per social media statistics , it’s becoming just as popular for other demographics, making TikTok B2B marketing and sales just as relevant. Shifting demographics Even though TikTok still has a strong Gen Z community , its demographics are starting to shift.

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Inside the B2B Marketing Funnel — Everything I Know as a Marketer

Hubspot Marketing

The Drum ) Over 43% of marketers noted that focusing on the customer and their experience with your brand became more important this past year. Right behind them is Gen Z. HubSpot ) Top marketing trends teams are currently exploring ( HubSpot ) Using social media DMs (direct messages) for customer service.

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Social media and influencers: 2025 predictions

Martech

Social media platforms are portals to deep, meaningful engagement with customers. For marketers looking to meet customers where they are , social media cant be overlooked. Customer service on social media We dont know what shape TikTok will take in the U.S., as the date for a likely ban approaches.

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Social media marketing: Strategy template and tips for 2025

Hootsuite

It’s about engaging with customers on a personal level, building trust, and cultivating a sense of community to nurture long-term loyalty — not just driving immediate sales. Driving web traffic, increasing e-commerce sales, and nurturing customer loyalty are all common goals of social media marketing. Social media is always changing!