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Rebranding: How to Do It Right (Without Wrecking What You’ve Built)

Neil Patel

You must commit to overcommunication with your team, shareholders, and customers if your goal is a successful rebrand. It may also alienate your existing customers. It will answer questions like: What do customers really think? You should look for feedback from all angles: customers, employees, and stakeholders.

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The Unsung Relationship Between Customer Experience & Marketing: Delivering the Brand Promise

Hubspot Marketing

However, the Annual Digital Trends report by Econsultancy and Adobe revealed a surprising truth — marketers actually identified "optimizing the customer experience" as the most exciting business opportunity. Clearly, marketing plays a critical role in defining, communicating, and managing the customer experience. Customer service?

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Does your organization need a customer data platform?

Martech

But before embarking on the purchase process, it’s important for your organization to decide if a customer data platform is really a good fit. Explore platform capabilities from vendors like Blueconic, Tealium, Treasure Data and more in the full MarTech Intelligence Report on customer data platforms. Click here to download!

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The work isn’t done: Make brand activism more than a moment

Sprout Social

Nike and Colin Kaepernick said that in 2018 , and even in the short time since then, consumers’ expectations for brand activism have continued to evolve. As marketers, it’s our role to bring the voice of our customers into every strategy session, brainstorm and planning meeting. “Believe in something. What does that look like?

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3 Keys to Maintaining Your Business as Marketing Budgets Shrink

Adobe Experience Cloud Blog

It would seem that marketing budgets are the first to go on the chopping block when performance isn’t what’s expected in Q1. After marketing budgets saw a modest increase in 2017, Unilever announced for 2018 that it was cutting its ads by 30% and that it was slashing the number of agencies it works with by half.

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21 Things to Do (or Not Do) After a Social Media Algorithm Change

Content Marketing Institute

Heed the advice from these 21 experts who are presenting at Content Marketing World 2018. HANDPICKED RELATED CONTENT: Road Map to Success: Monitoring and Measuring Your Content’s Performance. Keep an eye on your key performance indicators (KPIs) to see how the algorithm impacts your desired actions. Don’t play.

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Holistic Email Metrics Matrix: Are You Seeing the Whole Picture?

Litmus

These metrics help brands measure how their email program and campaigns are directly affecting their sales, profits, web traffic, and other important business key performance indicators (KPIs). Customer lifetime value of subscribers vs. non-subscribers. Originally published on July 6, 2018, by Chad.