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How Marketers Should Think About Customer Marketing in the Engagement Economy

Adobe Experience Cloud Blog

Start by understanding the current state of adoption for each solution/product/capability that a customer has purchased. You can usually get to this understanding through technology—for example, you could use the insights from customer success software, your CRM, and your marketing platform.

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5 Practical Ways to Strengthen Your Sales and Marketing Partnership

Adobe Experience Cloud Blog

Because of this, a well-orchestrated cadence of communication must be agreed upon in advance, so marketing knows when outreach will help the sales team, rather than detract from their efforts. As it stands now, sales teams commonly live in their CRM platform, while marketing operates on their own platforms.

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7 value-added assets to engage and upsell customers

Martech

So, why don’t we consistently use those strategies on existing customers with a higher brand understanding? Many marketing teams neglect the opportunity to engage and upsell customers using proven, data-driven prospecting techniques. Customer marketing and prospecting are not the same.

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How to Do Market Research: A Guide and Template

Hubspot Marketing

Whether you're new to market research, this guide will provide you with a blueprint for conducting a thorough study of your market, target audience, competition, and more. Market researchers investigate several areas of the market, and it can take weeks or even months to paint an accurate picture of the business landscape.

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How to edge out your competition with market research

Sprout Social

From customer personas to trends within your industry, market research identifies key information for you to better understand your audience’s desires from your products and services. Taking time out of your schedule to conduct research might seem like a drag but doing so is crucial for your brand health.

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Building a Business Around Your Website: Post-Launch Learning for Growth

Adobe Experience Cloud Blog

But with the proper set up and process you can get this type of insight to create the optimal plan for your digital child’s health. Customer support. New customer marketing. Unfortunately, this platform does not exist—though I’m sure many parents would pay millions to have these insights. Voting: 5 minutes.

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7 Tips for Running Advocacy on a Small Team

Base.ai

Customer marketers have a lot on their plates: Keeping customers educated, informed and engaged through content and programs like newsletters, product roadmap webinars, launches and user groups is just one side of the coin. Think of the standard customer journey map as your base lens.