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What is customer journey analytics and how are these tools helping marketers?

Martech

Customer journey analytics software lets marketers connect real-time data points from across channels, touchpoints and systems, allowing users to gain insights into the customer journey over time. This allows marketers to explore the customer journey using data. Cross-channel data.

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3 steps to building an effective martech stack

Martech

Number one, an ineffective martech stack is incomplete,” said Darrell Alfonso, global marketing operations for Amazon Web Services at The MarTech Conference. 1: Start with the customer journey. Start with who matters most — the customer. Start with the customer journey,” Alfonso said.

Transform 103
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What To Do & See at DMA’s 2016 &THEN

Adobe Experience Cloud Blog

Melissa Yang, Head of Americas Data Partnerships, Global Marketing Solutions, at Facebook, will explain how the shift to mobile has created an unprecedented opportunity for marketers to reach their audiences, and a huge chunk of that potential lies in Facebook, with 1.03 billion mobile daily active users on average.

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Executive Insights: A Marketing Technology (MarTech) Conversation with Scott Brinker

Marketing Insider Group

We are starting to see some specialization within the profession – on the first axis, is the role primarily externally facing, i.e. serving prospects, customers, and partners, or is it more internally facing with stakeholders within the organization? They are focused upon the business outcomes and how it impacts the customer journey and CX.

Transform 107
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Marketing attribution: What it is, and how it identifies vital customer touchpoints

Martech

In order to optimize current campaigns, and plan future ones, marketers need to know which touchpoints are effective in driving conversions. Given the complexity of today’s customer journey across digital and non-digital channels, this is an enormous challenge. Why should marketers care about attribution?