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How to transform martech and multichannel marketing for the AI era

Martech

So, how do marketing leaders make the case for expensive new tools while being pressured to produce profitable growth? Creating value from technology investments requires coordinating both martech and multichannel strategies. This is occurring at the moment that generative AI arrives, promising to boost marketer productivity.

Transform 112
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The Role of Automation in Digital Transformation

Adobe Experience Cloud Blog

As automation technology continues to evolve, the capabilities—and expectations—of marketers evolve alongside it. Better automation goes hand-in-hand with real-time access to customer data and behaviors, including both digital and nondigital touchpoints. Simply put, the marketing tech of the future can do what humans can’t.

Transform 134
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How CX analytics platforms are improving customer journeys

Econsultancy

Digital transformation has accelerated rapidly over the past two years. According to PwC , 53% of businesses (in a survey of 1,250 global executives) have accelerated digital transformation in this time, with 57% reporting that technology has been critical to their performance.   ” Platforms like Heap.io

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The marketer’s guide to customer journey orchestration

Use Insider

Complex omnichannel customer journeysCustomer journey’ refers to the path that takes a shopper from: Not knowing a product > Purchasing > Becoming a loyal customer It lays out all touchpoints that your customer may have with your brand before, during, and after the experience of that product.

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Content Marketing and Thought Leadership’s Role in Marketing Transformation

Marketing Insider Group

Marketing transformation isn’t just a buzzword. Marketing has to evolve in order to keep pace with our changing world and shifting customer habits. In any industry, marketers are facing fierce competition and a much more educated buyer. So, how does a brand successfully transform its marketing?

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Guide to what you missed at the fall 2022 MarTech Conference

Martech

Over those two days, we looked at the myriad ways marketers are managing and making decisions based on data. We also hosted dozens of presentations focused on some of the key systems powering marketing organizations. This time, our theme is “The customer journey of a lifetime.” Marketing operations.

Transform 121
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Guide to what you missed at the fall 2021 MarTech Conference

Martech

Over those two days, we looked at the myriad ways marketers are managing and making decisions based on data. We also hosted dozens of presentations focused on some of the key systems powering marketing organizations. This time, our theme is “The customer journey of a lifetime.” Marketing operations.

Transform 108