Millennials Have Higher Expectations for CX than Older Generations
Adobe Experience Cloud Blog
MARCH 28, 2019
That’s the overall takeaway from Adobe’s 2019 “CXM Index” report, based on a survey of 1,500 U.S. Consumers of all ages have come to expect certain types of communications from brands when they transact online. This post originally appeared on CMO.com March 26, 2019. .
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