Millennials Have Higher Expectations for CX than Older Generations
Adobe Experience Cloud Blog
MARCH 28, 2019
That’s the overall takeaway from Adobe’s 2019 “CXM Index” report, based on a survey of 1,500 U.S. They were 173% more likely to have received a faulty product and 68% more likely to have to re-input information when re-engaging with a retailer on a second platform. This post originally appeared on CMO.com March 26, 2019. .
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