Marketing Insider Group
SEPTEMBER 2, 2020
An understanding of customer habits and trends. A vision for the end-to-end customer journey that touches everything from customer service to product development. By developing a comprehensive strategy that hits on the CEOs agenda, CMOs become a partner and co-own future growth with key stakeholders.
Welcome Software
DECEMBER 26, 2023
of total marketing channel spend is focused on driving loyalty and advocacy compared to other stages in the customer journey.1 We know that customer acquisition costs are increasing, so finding opportunities to gain new customers but also focus on customer retention and loyalty is imperative in 2024.
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Welcome Software
DECEMBER 26, 2023
of total marketing channel spend is focused on driving loyalty and advocacy compared to other stages in the customer journey.1 We know that customer acquisition costs are increasing, so finding opportunities to gain new customers but also focus on customer retention and loyalty is imperative in 2024.
Marketing Insider Group
APRIL 26, 2021
Understanding the customer journey and continually enhancing it is another essential strategy for CMOs today. Ensure you have all the necessary capabilities in your tech stack to drive, record, and analyze data to improve the buyer’s journey for every customer. Use your marketing budget more efficiently.
CXL
JULY 21, 2022
The first step in an omnichannel marketing plan is to map out the customer journey. Which touchpoints are customers using to interact with you? To build your customer journey map, answer the five W’s. It’s important to understand what triggers a customer to act. Amazon offers a synchronized customer journey.
Hootsuite
DECEMBER 9, 2020
Social media hit historical highs in the CMO budget this year. In fact, spending on social media marketing spiked by 74% to reach 23% of marketing budgets according to The CMO Survey , and marketers anticipate spending will remain close to this new high level as we enter the new year.
Martech
APRIL 19, 2023
Over the last several years, I’ve written frequently about the lack of CMO engagement in technology strategy and management. I’m now starting to see CMOs actively participating in strategy discussions, working hand in hand with their tech lead to make decisions about what to acquire and what to retire.
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