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Three ways marketing leaders can build recession-proof CX strategies in 2023

Use Insider

Rising food prices, rents and mortgage payments, high energy costs, economic uncertainty, and the threat of job losses are all making people spend less in 2023. Customer acquisition costs are up 222% Even more important to digital marketers is the rise of customer acquisition costs (CACs).

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An Essential Guide to B2B Marketing Metrics That Matter

Marketing Insider Group

Customer Acquisition Cost (CAC). The CAC looks at how much it costs to convert a lead into a customer. Use this formula to calculate CAC: Customer Acquisition Cost = Sales and Marketing Cost / New Customers. Return on Marketing Investment (ROMI) . Average Revenue Per Account (ARPA).

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How much does acquiring a customer cost?

Martech

CPA “is not a standalone metric,” said Michael Brenner, CEO at Marketing Insider Group. If someone tells you the CPA on a campaign is $2, it is probably no better than a contractor telling you the price of lumber when you are trying to build an addition on your home, he explained. The standalone figure is meaningless without a context.

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Why ecommerce needs to shift from acquisition to nurture

Econsultancy

Customer acquisition is certainly still a big priority for a lot of brands, but returning shoppers are now more valuable than they ever have been, and the benefits associated with these consumers should not be overlooked. So why is customer nurturing important? Acquiring new customers is getting tougher and tougher.

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20 B2B Marketing Strategies That Will Deliver Success In 2021

Marketing Insider Group

Spend 10% of Revenue on Marketing. Senior leadership and marketers have differing opinions when it comes to the marketing organization’s goals. The management team expects marketing to lower customer acquisition costs. Create Content that Addresses Your Customer Journey.

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9 call analytics platforms for marketing teams to consider

Martech

The result can be a long-term, productive call analytics partnership that boosts both revenue and profit for your marketing organization. For information on pricing and a deeper feature breakdown, download the MarTech Intelligence Report. Target customers. CallRail’s platform (via Callrail).

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19 B2B Marketing Strategies That Are Still Important for 2019

Marketing Insider Group

Spend 10% of Revenue on Marketing. Senior leadership and marketers have differing opinions when it comes to the marketing organization’s goals. The management team expects marketing to lower customer acquisition costs. Create Content that Addresses Your Customer Journey.